Shipping Policy

Here is how your order gets to you.

Where we deliver

We deliver across Bangladesh through courier partners such as Pathao, and through our own riders in some areas.

When it arrives

Orders are usually dispatched within 2 to 4 working days of being confirmed. Delivery time depends on your location and the courier, and may be longer during sales, holidays or bad weather.

Delivery charges

The delivery charge depends on your location and is shown at checkout before you place your order. Cash on delivery orders may include a small cash handling fee, which is also shown at checkout.

Confirming your order

We may call you to confirm your order before sending it, so please keep your phone nearby. For some cash on delivery orders we may ask for a small advance before dispatch.

Tracking

We'll send you updates by SMS or email. You can also follow your order in My Account, on the Track Order page, or from the link in your message.

If delivery doesn't work out

• The courier may try again or contact you to arrange another time.

• Please check your parcel when it arrives. If it is damaged or wrong, tell our customer care team as soon as you can.

• If a parcel is refused or can't be delivered, it comes back to us, and delivery charges may apply.

Questions

Our customer care team will gladly help. You can find us on the Contact page.