Privacy Policy

This page explains what we collect when you shop with Impala, why we need it, and the choices you have.

What we collect

• Your name, phone number, email address and delivery address, when you order or create an account.

• Your orders, payments, returns, exchanges, store credit and reviews.

• Messages you send us, and notes from calls about your order.

• How you use the site, such as pages viewed and items added to your bag.

We don't see or store your card, bKash or Nagad details. You enter those on our payment partner's secure page.

How we use it

• To confirm, pack, deliver and support your order.

• To send order updates and one-time sign-in codes by SMS or email.

• To keep your account and store credit safe, and to prevent fraud and fake orders.

• To improve the site and to show relevant offers, including on social media.

Who we share it with

We never sell your personal data. We share only what each service needs to do its job:

• Delivery couriers such as Pathao receive your name, phone number and address.

• SSLCommerz processes online payments.

• SMS and email providers deliver our messages.

• Analytics and advertising services such as Google Analytics and Meta help us understand visits and measure our ads.

• Government or legal authorities, when the law requires it.

Cookies

We use cookies to keep you signed in and to remember your bag. Analytics and advertising services also use cookies. You can clear or block cookies in your browser, though signing in and your bag may stop working.

How long we keep it

We keep your account while it is open. We keep order and payment records for as long as we need them for accounting, legal duties and handling returns.

Your choices

• You can see and update your details and addresses in My Account.

• You can ask us to stop sending you marketing messages at any time, and turn off notifications in My Account.

• You can ask us for a copy of your data, or ask us to correct or delete it. Some order records must be kept by law.

Keeping it safe

Our site uses encrypted connections, and passwords are stored in a form that can't be read back. Staff only see what their role needs.

Changes and questions

We may update this page, and the current version is always here. If you have a question, our customer care team will gladly help. You can find us on the Contact page.