Refund & Returns Policy

We want you to love what you ordered. If something isn't right, here is how we put it right.

Returns and exchanges

• You can ask for a return or exchange within 7 days of delivery. A product's page shows if it has a different time limit.

• Items must be unused and unwashed, with their original packaging and tags.

• Sale items and custom or made-to-order pieces can't be returned, unless they arrive damaged or wrong.

How to ask

Go to My Account, open your order and request a return or exchange, or contact our customer care team. We'll tell you how to send the item back. When the item is received, we check it before completing your request.

Return delivery costs

Return delivery is paid by the customer, unless the item arrived damaged, faulty or wrong.

How your money comes back

• Paid online through SSLCommerz: back the way you paid, or as store credit if you prefer. Online refunds are usually completed within 7 to 10 working days after they are approved, and your bank or wallet may take a little longer.

• Paid by bKash, Nagad or bank transfer: sent back by our team, and we'll confirm the transaction reference.

• Paid with store credit: returned to your store credit.

• Cash on delivery: as store credit, or by bKash, Nagad or bank transfer, as agreed with our team.

If we cancel your order

If we have to cancel an order you have already paid for, or an advance you paid, we return the money the same way. If an item can't be sent, we remove it and return what you paid for it.

If a parcel comes back to us

If a parcel can't be delivered or is refused, our team will contact you about any money you have already paid. Delivery charges may be deducted.

Questions

Our customer care team will gladly help. You can find us on the Contact page.